Refund policy

In short

• You have 30 days from delivery to return your items or, in the European Union, to exchange them.
• Return: we refund the items to the payment method used for your order or, if you prefer, give you a store credit.
• Exchange (European Union only, except the Spanish islands and Corsica): another size of the same model, or another model. If the new item costs more, you pay the difference online.
• Outside the European Union, in the Spanish islands and in Corsica exchanges are not available: return the item for a refund and place a new order.
• Everything is done online from your account, with no need to write to us.
• Customised items and socks cannot be returned or exchanged.

How to return or exchange an item

1. Log in to your account on panamiodance.com with the email address used for your order: you will receive a code by email to log in. This also works if you ordered without an account.
2. Open your orders, choose the order and click “Return or exchange”.
3. For each item choose “Return for refund” or, in the European Union except the Spanish islands and Corsica, “Exchange” (“Another size” or “Another product”), then the reason. If you would like a store credit instead of a refund, write it in “Notes (optional)”.
4. Check the summary (estimated refund, return fee for your country, any price difference) and click “Send request”. You will receive a request code: keep it.
5. We review your request and email you when it is approved. In the European Union we email you the return label (except the Spanish islands and Corsica); everywhere else you ship the parcel yourself with a tracked courier.
6. Pack the shoes in their original Pana Mio box, closed with the adhesive strip on the lid, with all labels, tags and accessories. Put the order number and the request code inside the parcel and ship it within 30 days of delivery to the address below.
7. When we have received and checked your parcel, we refund you, ship the new item or email you the store credit. If the new item costs more, you will first receive an email with a link to pay the difference: the new item ships after payment.

Return conditions by country

Italy and European Union

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

• Return label: we send it to you by email.
• Return: we deduct a flat fee of €9.90 from the refund (converted into the currency of your order).
• Exchange: free of charge, both the return and the shipping of the new item, up to 2 exchanges per item.

Spanish islands (Balearic Islands, Las Palmas, Santa Cruz de Tenerife) and Corsica

• Return: shipping at your expense, with a tracked courier; we do not deduct the €9.90.
• Return only, no exchanges: for another size or model, place a new order.
• From the Canary Islands we do not accept parcels with duties or taxes to be paid on delivery: if we have to pay them, we deduct them from the refund.

Outside the European Union

Europe outside the EU: Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Guernsey, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City
Rest of the world: United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, China and all the other countries we ship to (full list in our Shipping policy)

• Return only, no exchanges: we refund the returned items, minus any customs costs. For another size or model, place a new order.
• Return shipping at your expense, with a tracked courier, from the same country where you received the order. No return fee is deducted.
• We do not accept parcels with duties or taxes to be paid on delivery: if we have to pay them, we deduct them from the refund.

When you ship the parcel yourself, without our label, Pana Mio is not responsible for parcels lost or damaged in transit.

Return address

Pana Mio
Via della Resistenza 129/c
20090 Buccinasco (Milano) – Italy

Refund

Once we have received and checked your return, we refund the amount paid for the returned items. For credit card purchases the refund is available within about 10 (ten) days and appears on your next statement; times may vary slightly depending on the card circuit. Refunds are issued in the currency of the original purchase; differences due to exchange rate fluctuations are not refunded. Original shipping costs are not refunded, except where required by law (withdrawal from the entire order within 14 days of delivery, in the European Union).

Store credit

Once we have received and checked your return, we email you a code for the total value of the returned items, to use on a future purchase. The store credit:

• can be used only once, within 3 (three) months of the return;
• cannot be combined with other store credits;
• must be used in full on an order of equal or greater value.

Terms and conditions for returns and exchanges

• Returned item(s) must be shipped inside the original PANA MIO box and sealed using the self-adhesive strip on the lid. They must be properly packaged, in the same way as they were received. Only if the original box is unusable another suitable box may be used to ship the item(s).
• Item(s) must be returned with all original labels and identification tags still attached, including all original packaging and other accessories received with the ordered item(s).
• Shoes and other accessories must be returned in a perfect condition with their original box, which must not be damaged and/or altered or used as the external packaging for the shipment. Soles of footwear must be in a perfect condition and must not be marked in any way.
• Item(s) must be returned inside their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
• In the event that a customer believes they has received defective or incorrect merchandise, the customer is required to immediately contact customercare@panamiodance.com. PANA MIO reserves the right to request photographic evidence before authorizing the return shipment of merchandise. If authorized, shipping costs will be covered by PANA MIO.

PANA MIO reserves the right to refuse applications for returns/exchanges that do not comply with all TERMS & CONDITIONS.

In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense.

If a non-compliant return is accepted, PANA MIO will deduct a 10% administrative/restocking fee from the refund.

Customers’ right to withdrawal from contracts concluded on the PANA MIO website is waived in accordance with Article 59 of the Italian Consumer Code as regards to the following:

1. The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
2. The supply of goods which are liable to deteriorate or expire rapidly.
3. The supply of made-to-measure goods or clearly customized goods upon specific request of the customer.

Customers’ right to withdrawal is waived for “special orders”, i.e., items which have been expressly ordered by PANA MIO specifically for the customer.

For each item ineligible for return, PANA MIO provides customers with an indication directly on the product information page. At its sole discretion, PANA MIO reserves the right to accept customers’ return applications even for items ineligible for return, should PANA MIO deem it appropriate for justified reasons.

Please note that PANA MIO constantly monitors the number of returns. Frequent returns that do not comply with all TERMS & CONDITIONS will be flagged. PANA MIO reserves the right to close an account or not to complete orders of customers who continuously breach the TERMS & CONDITIONS.

For matters not specifically mentioned, please refer to the European Distance Selling Regulation.

Note: In the event of any inconsistency, discrepancy or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.

Last updated: 30 October 2026.